Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 29 August 2026

At Lifencure, we make reasonable efforts to ensure that your orders are packed securely and delivered safely and promptly across India.

This Shipping & Delivery Policy explains our delivery timelines, shipping coverage, charges, tracking, and circumstances that may affect delivery.

1. DELIVERY TIMELINES

Our standard delivery timeline is generally 5–7 business days from the date of order confirmation.

Delivery timelines are estimates and may vary depending on:

Delivery location
Product availability
Courier serviceability
Order processing requirements
Public holidays
Weather conditions
Operational or logistical circumstances
Other circumstances beyond our reasonable control

The estimated delivery timeline does not constitute a guaranteed delivery date unless expressly stated otherwise.

2. ORDER PROCESSING AND DISPATCH

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Once your order has been packed and handed over to the designated delivery partner, you will receive shipping or tracking information where available.

Order processing times may vary depending on product availability and operational requirements.

If there is a significant issue affecting the processing of your order, we may contact you using the contact information provided at checkout.

3. SHIPPING COVERAGE

We currently offer delivery across India, subject to courier serviceability and applicable delivery restrictions.

Certain remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.

If a delivery location is found to be non-serviceable after an order has been placed, we may contact you to discuss available options, including cancellation and any applicable refund.

4. SHIPPING CHARGES

Any applicable shipping or delivery charges will be clearly displayed during checkout before payment is completed.

Shipping charges may vary depending on the order value, delivery location, weight, or other applicable factors.

Where free shipping is offered, the applicable eligibility conditions will be displayed on the website or during checkout.

5. DELIVERY DELAYS

While we make reasonable efforts to deliver orders within the estimated delivery timeline, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Remote or restricted delivery locations
Public holidays
Strikes or transportation disruptions
Adverse weather conditions
Natural disasters
Courier or logistics-related issues
Government restrictions
Incorrect or incomplete delivery information
Other unforeseen circumstances

Where a significant delay becomes known to us, we may contact the customer using the email address or phone number provided with the order.

6. ORDER TRACKING

Once your order has been shipped, tracking information will generally be shared through email, SMS, or another available communication channel.

Tracking information is provided by the relevant delivery partner and may take some time to become active after dispatch.

Customers can use the tracking information provided to monitor the progress of their delivery.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code, contact number, and other information required for successful delivery.

Lifencure will not be responsible for delivery failures or delays resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Where possible, we may contact the customer to obtain corrected delivery information.

Additional delivery or re-delivery charges may apply where permitted by applicable law.

8. FAILED DELIVERY AND RETURN TO SENDER

If delivery cannot be completed due to circumstances attributable to the customer, including refusal to accept the order, an incorrect address, an unreachable recipient, or repeated failed delivery attempts, the order may be returned to us by the delivery partner.

In such circumstances, we may contact the customer regarding re-delivery or refund options.

Any applicable refund, deduction, or re-delivery charge will be determined in accordance with our Terms of Service, Return & Refund Policy, and applicable law.

9. DAMAGED PACKAGES

Customers are requested to inspect the package when received.

If the package appears significantly damaged, customers should, where reasonably possible, document the condition of the package and contact us promptly.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy for the applicable reporting and resolution process.

10. DELIVERY PARTNERS

We may use third-party courier and logistics partners to deliver orders.

Once an order has been handed over to the designated delivery partner, delivery may be affected by circumstances outside our direct control.

We will, however, make reasonable efforts to assist customers in resolving delivery-related issues.

11. CONTACT

For questions regarding shipping, delivery status, tracking, or delivery issues, please contact us at:

Rarelane Reserve Pvt. Ltd.
Operating under the brand name Lifencure

Email:
help@lifencure.com

Address:
A-123, Sector-69, Transport Nagar,
Noida, Uttar Pradesh – 201301, India