Refund policy
Lifencure products are food-grade herbal wellness teas. Due to their consumable nature, returns are accepted only in limited circumstances.
A return request may be initiated within 14 days of delivery only if:
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The product received is damaged
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The item is defective
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An incorrect product was delivered
All items must be unused, unopened, and in original packaging.
To initiate a return request, customers must contact help@lifencure.com with their order ID and clear photo or video evidence of the issue.
Damaged or Incorrect Orders
If a damaged, defective, or incorrect product is received, the return request must be raised within 48 hours of delivery.
Customers are required to share clear photo or video evidence, including images of the outer packaging, inner packaging, and the product itself, to enable verification.
Requests raised after 48 hours or without sufficient supporting evidence may not be eligible for approval.
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or consumed food products
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Sale or promotional items
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Customized or special-order products
Refunds
Once a return request is approved and the item is received and inspected (where applicable), the refund will be processed to the original payment method within 7–10 business days.
Please note that processing times may vary depending on banks or payment gateways.
Exchanges
We do not offer direct exchanges.
If a return is approved, customers may place a fresh order separately.
Return Address
Approved returns must be shipped to the address provided below:
Rarelane Reserve Pvt. Ltd.
A - 123, Sector - 69 ,
Transport Nagar, Noida
Uttar Pradesh, India – 110020, India
Items sent without prior approval will not be accepted.
Contact
For any questions related to returns or refunds, please contact us at help@lifencure.com.