Refund policy

RETURN & REFUND POLICY

Last Updated: 29 August 2026

At Lifencure, we take reasonable care to ensure that our products are properly packed and delivered in good condition.

Our products are food-grade herbal wellness teas and other consumable products. Due to their consumable nature, returns and refunds are accepted only in limited circumstances and in accordance with this Policy and applicable law.

1. ELIGIBILITY FOR RETURNS

A return request may be initiated within 14 days of delivery only in the following circumstances:

  • The product received is damaged.

  • The product is defective.

  • An incorrect product was delivered.

Except where a product is reported as damaged, defective, or incorrectly delivered, products must be unused, unopened, and in their original packaging to be eligible for return.

Products that have been opened, consumed, partially consumed, altered, or damaged after delivery by the customer will generally not be eligible for return or refund, except where otherwise required under applicable law.

2. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery so that we can investigate and resolve the issue promptly.

Please email help@lifencure.com with:

  • Your order ID

  • A description of the issue

  • Clear photographs or video of the product

  • Clear photographs of the outer packaging

  • Clear photographs of the inner packaging, where applicable

  • Any other information reasonably requested by us for verification

Customers are requested not to discard the product or its packaging until the matter has been reviewed and resolved.

The 48-hour reporting period is intended to facilitate prompt verification of transit damage, defects, or delivery errors. Requests submitted after this period may be reviewed based on the circumstances and applicable law.

3. NON-RETURNABLE ITEMS

The following products are generally not eligible for return or refund:

  • Opened or consumed food or beverage products

  • Products that have been partially consumed

  • Products damaged after delivery due to customer handling or improper storage

  • Sale or promotional items, except where otherwise required by applicable law

  • Customized or specially manufactured products, except where defective or incorrectly supplied

Nothing in this Policy is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.

4. RETURN APPROVAL

All returns require prior approval from Lifencure.

After receiving your request and supporting information, we will review the circumstances and determine whether the return is eligible.

If your return is approved, we will provide instructions regarding the return process and, where applicable, the return address.

Do not send products back without receiving return approval from us first.

Items returned without prior approval may not be accepted or processed.

5. RETURN SHIPPING

Where a return is approved because the product was received damaged, defective, or incorrect, we may provide appropriate return instructions and may arrange or reimburse reasonable return shipping costs, depending on the circumstances.

For returns arising for reasons other than damage, defect, or incorrect fulfilment, return shipping costs may be borne by the customer where permitted by applicable law.

6. INSPECTION OF RETURNED PRODUCTS

Where applicable, returned products may be inspected upon receipt to verify the reported issue and compliance with this Policy.

Approval of a return request does not automatically guarantee a refund if the returned product is materially different from the reported issue, has been used or consumed, or does not meet the applicable return conditions.

7. REFUNDS

Once a return has been approved and the returned product has been received and inspected, where applicable, the eligible refund will be processed.

Approved refunds will generally be processed to the original payment method within 7–10 business days after the refund becomes due.

Actual crediting of the refunded amount may take additional time depending on the customer's bank, card issuer, payment gateway, or other financial institution.

If the original payment method is unavailable or cannot receive the refund, we may contact the customer to arrange an alternative refund method where appropriate and permitted by applicable law.

8. EXCHANGES

We do not generally offer direct product exchanges.

Where a return is approved, the customer may place a fresh order for the desired product separately.

If an incorrect product was delivered or a product is found to be defective, we may, at our discretion and subject to availability, provide an appropriate replacement or other resolution in accordance with applicable law.

9. ORDER CANCELLATION

Cancellation requests may be accepted only where the order has not yet been processed or dispatched, subject to our Terms of Service and applicable law.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Where an order is successfully cancelled, any eligible refund will generally be processed to the original payment method.

10. REFUNDS FOR FAILED OR UNDELIVERED ORDERS

If an order cannot be delivered due to circumstances attributable to the customer, including an incorrect or incomplete delivery address, refusal to accept delivery, or repeated failed delivery attempts, additional delivery charges or other deductions may apply where permitted by applicable law.

Where an order is returned to us by the delivery partner, we may contact the customer regarding re-delivery or refund options.

Any refund will be handled in accordance with the circumstances of the order, our policies, and applicable law.

11. PRODUCT STORAGE AND CUSTOMER RESPONSIBILITY

Customers are responsible for storing products according to the instructions provided on the product packaging.

We may not accept responsibility for damage, deterioration, or quality issues resulting from improper storage, handling, exposure to unsuitable conditions, or use after the applicable expiry or best-before date.

12. RETURN ADDRESS

Approved returns should be shipped only to the address provided by Lifencure in the return approval instructions.

Rarelane Reserve Pvt. Ltd.
Operating under the brand name Lifencure

A-123, Sector-69, Transport Nagar,
Noida, Uttar Pradesh – 201301, India

Do not send returns to this address unless your return has been approved and you have received return instructions from us.

13. CONTACT

For questions or requests relating to returns, refunds, damaged products, defective products, or incorrect orders, please contact us at:

Rarelane Reserve Pvt. Ltd.
Operating under the brand name Lifencure

Email:
help@lifencure.com

Address:
A-123, Sector-69, Transport Nagar,
Noida, Uttar Pradesh – 201301, India

© 2026 Rarelane Reserve Pvt. Ltd. All rights reserved.